1 We’ve themed them by the type of mission
2 Click on each of the words underlined in blue below, have a look and see if you can adapt any of them for your area
3 Fill in your 15 second mission pack and launch!
4 Check out our new SHOP to order some badges to get people started and some cogs as awards
Don’t forget to tweet us @15s30m or email us info@15s30m.co.uk to let us know when you’ve done your mission or to suggest a new one.
Replace the paper in the photocopier
Replace the batteries in a piece of kit
Replace equipment back where it belongs when you’ve finished with it
Replace clean cups back into the cupboard
Replace a frustrated face with a “Hello, sorry you’ve been kept waiting” for patients
Update your email signature with an phone number
Update your calendar with your availability so its easier to book meetings
Update a patient’s allergy status
Update your email autoreply when you go on leave
Update patients on their progress through a system – see also “What’s next”
Simplify the process to have a quick question answered by picking up the phone instead of sending an email
Simplify your inbox by deleting read messages and unsubscribing from group emails which are not relevant
Simplify the process to have a form authorised – if you are sending someone a form but another person is needed to authorise it, copy the authoriser into the email so it goes to the right place first time
Simplify the process to have a form authorised – if you authorise it and all you need is the applicant’s name and email address, complete the form yourself
Simplify the names of files on a shared drive so they are easier to find – especially if it is a “standard operating procedure” drive where people will be looking for help
Simplify the process for setting up a clinic by having a box for each room with the equipment in – the 15second mission is to put the equipment back in the box at the end of a clinic so it is easy for th eenxt person
Check paperwork is filed correctly
Check the patient’s date of birth to make sure you have the correct person
Check if the patient has any questions before you finish speaking to them
Check you have all the equipment ready before you start a procedure
Check if you have drug cupboard keys in your pocket before you leave
Check you have logged out of a PC so the next person can log in
Check you have plugged battery powered equipment in when you have finished using it
Let someone know who they can contact if they have a query or worry before the next appointment
Let someone know which ward a patient is on by ensuring the wristband is up to date
Let someone know if you are running late
Let someone know if you have changed a medication on drug chart so they can order stock in
Let someone know if you have referred them to a specialist so they attend the appointment
Let someone know if the stock has run out, or there’s only one left
Let someone know if you have added a urgent extra to a clinic so they can find the notes and they can welcome the patient when they arrive
Let someone know if the theatre list order has changed so they can prepare the correct patient
Let someone know if the clinic is running late so they know they haven’t been forgotten
Let someone know if there is a delay so they can decide whether to queue or come back later
Let someone know you are away by putting on your out-of-office reply
Let someone know if an interpreter is required, and which language
Let someone know if there is paperwork/equipment missing so it can be looked for ready for the next person
Remind patients of their appointment via text message
Remind patients to bring their glasses, hearing aids and teeth into hospital
Remind staff to return notes or track them so they aren’t lost
Remind patients to bring their medication into hospital to reduce delays in receiving and time for pharmacy in producing ward stock or ordering it into the hospital
Remind theatre patients of their fasting instructions at pre-op to reduce on the day cancellations
Let patients know if there are likely to be tests, photos or investigations before they see the doctor
Let patients know if they are likely to need to come back to the hospital day 1 post op so they can plan
Let patients know how they can organise a repeat prescription for their medication
Let patients know how long it is likely to be before a test result is available
Let patients know what steps are likely to happen before they are offered treatment/surgery
Let patients know what needs to happen before they can go home – medication, transport, OT assessment
Recognise excellent practice with a “well done” or staff award
Recognise good patient care with a “thank you”
Recognise patients and carers wait a long time with a ” Can I offer a cup of tea?”
Recognise someone is tired and frustrated with a ” how can I help?”
Recognise we could have done better with a “Sorry, we haven’t got this as right as we could have”
Recognise someone is anxious or worried with a “tell me what’s worrying you”
Don’t be a dead end if someone has called your number in error, help them find the right number
Don’t be a dead end if you cannot authorise a form, help them find the person who can
Don’t be a dead end if you can’t help a patient find where they are going, direct them to someone who can help
Don’t be a dead end if the medication a doctor has prescribed is not available, let them know which alternatives are in stock
Don’t be a dead end if a patient query “isn’t your job”, find them the right person, or pass the message on yourself
Don’t be a dead end if you don’t have time to deal with a query or problem, let someone know when might be better to talk to you or direct them to someone who can help
Don’t be a dead end if there is no-one available to bring a patient down to theatre, let the staff know so they know there will be a delay
