How did you find out about 15s30m?
At our Annual Quality Champion Conference were both Rachel and Daniel presented the 15s30m concept and the workshop.
What was your 15s30m Mission?
Filling the photocopier up with paper if the message comes up that the paper tray is empty.
What gave you the idea to do the Mission?
Its frustrating when you go to the photocopier and it says tray 1 tray 2 are empty.
What has been the impact?
The photocopier is always full, you don’t have to go back to the paper stack and your documents are printed in a timely fashion. Simple isn’t it.
Have you thought of any other Missions? Have you encouraged other people to do their own 15s30 Mission?
I introduced the 15s30m to my small team after our weekly comms cell. I shared some ideas of the missions and the staff came up with some of their own missions.
We even had one related to their home life which impacted on work.
When we see someone actually doing a mission we thank them for doing that mission. We are going to introduce giving a mini hero chocolate ( dairy free chocolate buttons for our staff allergic to dairy) when the missions have been done.
We have changed some of the wording in the one of the mission boxes to include initials and the word “we”. As sometimes it isn’t just one person doing the mission. See below
I’ll put a tick or initials in this box each time I’ve (we) have done it:
The small quality improvement changes make the working environment much nicer to be around. I can honestly say there has been a lot of joy in the office and everyone is embracing the concept.
We currently have nine missions on the 15s30ms Mission Wall (thank you Sheena for the idea). One mission is to take 15 seconds to remove and shred deceased patients from the membership files when they come in. This will save them piling up and taking longer to remove them, saving time. It will also conform with GDPR and make the office environment more pleasant.
Anything else you think would be useful for someone new to 15s30m to know?
Spread the word and let your colleagues and friends know that you are doing this project. We have had great support from colleagues not only in the Trust but outside from all over the country.
We have personalised the Hero characters I think this makes each QI mission more personal. This idea came from one of the team. We have had lots of nice comments from people.
The 15s30m motivates your staff its surprising how improving something small can make a huge difference to everyone.
The small quality improvement changes make the working environment much nicer to be around. I can honestly say there has been a lot of joy in the office and everyone is embracing the concept.