In this episode, I am in conversation with Dan and Rachel from 15s30m. 15 seconds 30 minutes (or 15s30m for short) aims to help anyone identify how they could spend a few extra seconds on a task now which will save someone else 30 minutes or more later on. In doing so you will reduce frustration and increase joy. We talk all 15s30m, how it began, how it helps staff reduce frustration and increase joy. Is 15s30m an ideal gateway to QI, we find out.